Upon placing an order, we process the order as they are received. Our goal is to process all orders that are received by 2pm EST M-F the same business day (excludes holidays). This includes any shipments that are drop shipped by our various vendors. This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.
We try to ship orders within 24-48 hours once the order has been processed through USPS hours (Not including weekends). For large orders, insurance and a signature may be required to deliver the item(s). Depending upon the location of your shipment we will utilize USPS, UPS or FEDEX and some international DHL.
We cannot be held responsible for any import / excise or duties to be paid by you if this is shipping to a country other than the USA. Please be advised that any order requiring customs entry is the sole responsibility of the buyer and must ensure legal policies of your country prior to purchasing from our site. Please note that delays may occur.
We sell various products and we take the quality of them very seriously. Due to the nature of these products there are limitations to what can be returned. You may return any unused factory sealed item for a refund after 15 days of purchase at the original purchase price minus a 20% restocking and shipping fee. The customer must also pay for the return shipping. If you received the wrong order or defective product, we will replace it, no questions asked. If packaging is open on health related or bath and body products, unfortunately we cannot accept returns for safety reasons. Regarding our textile and other accessory items, please see our Official Returns Policy. If you have any questions, please contact us at firstname.lastname@example.org. If you choose to cancel an order, please reach out to us immediately. If the item has not left our warehouse, we are happy to cancel the order; however, if it has gone through the shipment process, we will need to issue a return authorization for you to return the product once it has been received.